| Restrictions | OK |
|---|---|
| Jurisdiction | Employment Relations Authority - Auckland |
| Reference No | AA 197/02 |
| Hearing date | 1 Jul 2002 |
| Determination date | 04 July 2002 |
| Member | WRC Gardiner |
| Representation | J Pebbles ; A Drake |
| Location | Auckland |
| Parties | Vorstman v Schering-Plough Ltd |
| Summary | UNJUSTIFIED DISMISSAL - Poor performance - Series of complaints about customer service skills - Final complaint resulted in customer banning access of applicant - Meetings held - Opportunity to explain given - Applicant informed of seriousness of meetings - Failure to notify of representative entitlement not fatal to fairness - Applicant sufficiently experienced not to need representative - Complaints impacted severely on respondent's business - Dismissal procedurally fair and substantively justified - Salesperson |
| Result | Application dismissed ; Costs reserved |
| Cases Cited | Drummond v Coca Cola Bottlers NZ [1995] 2 ERNZ 229;NZ Nurses Union v Elizabeth Memorial Home [1983] ACJ 201;Phipps v New Zealand Fishing Industry Board [1996] 1 ERNZ 195;Tupu v Romano's Pizzas (Wellington) Ltd [1995] 2 ERNZ 266 |
| Number of Pages | 12 |
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